When should I report missing items or damages?
As soon as possible! You have 7 days to report any issues with items received as part of your kitchen delivery, including any damages or missing items, to be issued a “no quibble” replacement. After this time we m ay require some further information to be able to process your request.
How do I report missing items or damages?
When you receive your delivery confirmation it will include a link to our online Customer Support Form that allows you report issues with us directly. You can also find this form here
How long will it take to replace missing items or damages?
Our aim is to resolve all outstanding concerns, including missing and damaged items, within 7 days of receiving an enquiry via our Customer Support Form.
Will I be able to choose my own date for any subsequent deliveries?
To make the process as easy as possible for you, we will contact you before your delivery is due to make sure it is convenient for you. There are at least two days we deliver all regions in the UK each week so we’re confident we will find something a day and time that works for you.
Is there a phone number I can call to speak to someone about my kitchen?
Yes, we’re also happy have a catch up our customers! Please feel free to call us on 01937 862200
Are there any Installation Instructions available to help with fitting my kitchen?
All our kitchens are supplied as pre-built, rigid units ensuring minimal work is required during the installation process. We advise that our kitchens are installed by professional kitchen fitters and your local Homebase should be able to provide you with details of recommended installers in your area. {(House Beautiful only) We do have some specific tips for the installation of our Islington kitchen that you can give to your fitter available to download here [link]}
Are there any care instructions for my kitchen?
To help you keep your new kitchen looking fantastic, we’ve pulled together everything you’ll need to know to keep your furniture clean and in the best possible condition. See how to Care for Your New Kitchen [link]. We also have some additional hints and tips on how to properly clean painted doors that need extra special care and attention, see the video here [link]
What is the warranty of my kitchen?
The warranty on your new kitchen furniture is for 20 Years! Throughout the delivery and installation of your new kitchen, if you have any issues, you should contact us directly using our Customer Support Form [link]. We’re confident that you’ll get 20 years of enjoyment and entertaining out of your Country Living / House Beautiful kitchen but if you do wish to report any concerns in this time, please contact your local Homebase.
Is there a check list for when my kitchen arrives?
There is a delivery note supplied with your kitchen, but we also recommend double checking items against your Homebase invoice.